Your ETFCU debit and credit cards will be upgraded from Visa®
to Mastercard® in the coming weeks.
You’ll still enjoy all of the same great features as before with Visa, plus new benefits exclusive to Mastercard!
Best of all, your ETFCU account benefits remain the same!
You can still earn 3.00% APY with Vertical Checking
Platinum Rewards debit and credit card points will transfer automatically
Enjoy free ATMs anywhere with qualifying checking accounts
You’ll maintain the same great low rate on your credit card
DEBIT AND CREDIT BENEFITS
|Your existing Visa® card||Your new Mastercard®|
|No annual fee||•||•|
|Liability protection for unauthorized purchases2||•||•|
|Mastercard Global ServiceTM||•|
|Mastercard ID Theft Resolution ServicesTM||•|
|Mastercard ID Theft AlertsTM||•|
|Mastercard Airport ConciergeTM||•|
|Mastercard Priceless CitiesTM||•|
can refund the difference if you buy something and then see it advertised for less within 60 days of the date of purchase.3
doubles most manufacturer or U.S. store brand warranties for up to one additional year.3
Mastercard Global ServiceTM
helps you with reporting a lost or stolen card, emergency card replacements or cash advance, ATM locations, and answering questions on your account.3
Mastercard ID Theft Resolution ServicesTM
will guide you through the process every step of the way if you think your identity has been stolen.3
Mastercard ID Theft AlertsTM
tracks thousands of websites to identify if your personal information is being bought or sold online.3
Mastercard Airport ConciergeTM
provides personal assistance with dinner reservations, event tickets, locating hard-to-find items, buying and delivering gifts, and coordinating business-related arrangements.3
Mastercard Priceless CitiesTM
provides early access to premier events and offers in the cities you love.3
MAKE SURE WE CAN REACH YOU
It is important that ETFCU has your current mailing address, email address, and phone number. Here’s how to make sure your information is up-to-date.
Traveling late October through early November? Be sure to notify ETFCU to make other arrangements to receive your new card(s).
EXTENDED CONTACT CENTER HOURS
CONTACT CENTER: 1-800-800-9271
Important information about your credit card. UPGRADE DATES: NOVEMBER 9-11
Credit card payments can be made at any branch, in online banking, or by calling the contact center throughout the upgrade. If you typically make your payment another way, you will receive more information. For further details, contact any ETFCU employee. Due dates will be the 11th of each month beginning December 2018.
You may not be able to view your credit card information online through eZCardInfo during the upgrade timeframe. After the upgrade is complete, you will be able to use Access Point, our new Mastercard credit card portal, to view credit card eStatements, set up alerts, request balance transfers, and more!
AFTER-HOURS CREDIT CARD SUPPORT 1-866-572-3941
Yes. All ETFCU debit and credit cards will be reissued beginning at the end of October. Please refer to the important dates above to learn more about when you should receive your new card(s) and when your old Visa card(s) will stop working.
Please destroy your old Visa card(s) once you activate your new Mastercard(s). Important Note: Mastercard credit cards cannot be used until November 11, so do not destroy your Visa credit card until this date!
Make sure you are calling from the primary number you have on your account. If you are not able to activate your Mastercard debit card using the number on the activation sticker, please call our Contact Center at 1-800-800-9271.
You will not be able to activate your Mastercard credit card until November 11. Please keep your credit card somewhere safe and call the number on the activation sticker on that day!
Returns made on your old Visa debit or credit card(s) will be applied to your new Mastercard.
You do not need to do anything. Your dispute will continue to be processed as normal.
Your due date will change from the 10th of each month to the 11th of each month beginning in December 2018. No other credit card terms will change.
You may make your payment in any ETFCU branch, by calling our Contact Center, or by transferring funds in ETFCU’s online or mobile banking. For questions about other payment methods, please contact an ETFCU employee.
No, you will not be able to access eZCardInfo beginning November 9. We will offer a new credit card portal called Access Point once we upgrade to Mastercard.
You will no longer be able to access eStatements from your old credit card once we complete our upgrade. We advise you to download any statements you may need before November 9. Following the upgrade, we will automatically enroll you in eStatements in our new Access Point credit card portal.
The balance on your Visa credit card will automatically be transferred to your new Mastercard.