On June 22, the credit union launched an improved bill pay service in online and mobile banking. With multiple ways to pay and an enhanced feature to connect all your financial accounts, we’re making it easier than ever for you to control your money.

ETFCU’s new bill pay experience is simple! When you access bill pay, you’ll be prompted to Pay Bills, Pay a Person, or Transfer Money. Our new bill pay makes person-to-person payments fast, free, and easy to use within both online and mobile banking. Simply open bill pay, select Pay a Person, and make your payment. Our new service lets you move money between your ETFCU account and those you have at any other financial institutions—without a fee.

Now that our new bill pay service is live, be sure to review your list of payees. Any payee that is missing critical information will be highlighted in yellow and marked with a notice to "Update Biller." Be sure to add the requested information as soon as possible. Payments cannot be made to any of these payees until the necessary information is added.

What is the Bill Pay Upgrade?

ETFCU has upgraded our Bill Pay, Pay a Person, and External Account Transfers systems into one easy to use platform.

Was my current payment data moved to the new system?

ETFCU has transferred bill pay data into the new system including pending and recurring payments, payee information, and 6 months of payment history.
Any payments you previously made to other people or your accounts outside the credit union will need to be added to the new platform.

BILL PAY FAQs

Why do you need me to update payee information?

Some payees required ETFCU to have more information to complete a payment. If any of your payees are highlighted in yellow and tagged with a note to “update biller,” then we need more information on this payee. Simply use your monthly statement or invoice from this payee to fill in the necessary information.

Which of my payees are displayed?

All your payees should be displayed in either an active or “update biller” status. For payees with an “update biller” status, see question above to provide necessary information prior to sending a payment.

How are bill payment items delivered to my payees?

Bill payments are delivered either by paper check or electronic transfer. Electronic payments will be delivered the next business day. Paper checks will be delivered within seven business days. Checks are mailed from Glastonbury, CT.

Why did my electronic payment change to a check payment?

If any of the payee’s information changed between the time you originally set up the payment and our upgrade to the new system, it may have caused the payment to be sent as a check rather than electronically. To resolve this, you can re-enter the payee information using a recent statement to ensure that it is current and accurate.

When will my payments be deducted from my account?

Check payments will be deducted from your account once the payee processes the check. Electronic payments are deducted from your account on the payment send date.

Why are all my payees listed even though I have hidden them?

All payees were converted including payees you may have “hidden.” You now have the option to delete “hidden” payees.

Where can I see check payment images?

Check copies are available after the payee presents the check for payment and it clears successfully. You can review check images in your account history in online and mobile banking.

Can I place a stop payment on a bill pay payment?

You can place a stop payment for paper checks by calling ETFCU at 1-800-800-9271 Option 2.

How much of my bill payment history is available?

Any transactions for active payees are listed for the six months prior to the June 22 upgrade.

Why are my recurring payments showing in my scheduled payments twice?

Recurring payments were brought over with the most recent transaction showing a recurrence of “once.” All future payments show a with a recurrence of “monthly.”

Why is the address of my payee not displayed?

If your payee is paid electronically, the mailing address of the payee will not be displayed.

Can I schedule payments throughout the upgrade?

You can schedule payments until 9 am on Monday, June 15. After this time, the previous system will be available in view only mode. You may begin scheduling payments on the upgraded platform on Monday, June 22, 2020.

PAY A PERSON FAQs

What is Pay a Person?

Pay a Person is a free service that allows you to pay anyone with a bank account in the US. All you need is their email address or mobile phone number to get started.

How do security questions work with Pay a Person?

When using Pay a Person, you will set up a security question and answer for your recipient to answer the first time you perform a transaction together. The answer to the security question is space sensitive. For example, if you write “NewYork” without spaces and the recipient writes “New York” with spaces, the security question would be invalid. A limited number of attempts are available before the transaction is cancelled automatically—so be sure to communicate directly with your intended recipient.

 

EXTERNAL TRANSFER FAQs

What are external transfers?

External transfers allow you to transfer funds between accounts you own at different financial institutions.

How do I add my external accounts?

If you bank with a well-known financial institution, you can set up account transfers instantly by providing your online banking credentials when asked. If you are unable to locate your financial institution, simply add the external account and complete the micro deposit process.

How do I verify my micro deposits?

Login to ETFCU online or mobile banking, go to “Pay Bills,” and click on “Transfer Money.” In the sidebar, click the arrow to expand a section and see more information.

GENERAL FAQs

What is the Bill Pay Upgrade?

ETFCU has upgraded our Bill Pay, Pay a Person, and External Account Transfers systems into one easy to use platform.

Can I setup Alerts and Notifications?

Yes! Once the new system is live, you can setup alerts and notifications so you’ll get updates on your payment status based on your selections. Be sure you have an updated email address and mobile phone number listed within online and mobile banking to ensure your alerts are delivered to the appropriate destination.

Was my current payment data moved to the new system?

ETFCU has transferred bill pay data into the new system including pending and recurring payments, payee information, and 6 months of payment history.
Any payments you previously made to other people or your accounts outside the credit union will need to be added to the new platform.

I scheduled a payment on a non-business day (holiday, Saturday, or Sunday) when will my payment be sent?

Your payment will be sent on the first business day following the non-business day.

How long should I allow for my payment to be received by my payee?

Electronic Bill Payments arrive the following business day if sent before 3 pm.
Check Bill Payments typically arrive 5 – 7 business days after the send date.
Pay a Person Payments arrive the following business day if sent before 3 pm; however, this is dependent upon when the recipient provides their payment instructions.
Account Transfer Payments made before 3 pm will be deposited to or withdrawn from the other institution the following business day.

Can I cancel or change a payment?

You can cancel or make changes to your Bill Pay, Pay a Person, and Account Transfer transactions until 3 pm on the payment send date.
You may place a stop payment on a check payment if needed.

QUESTIONS? CALL OUR CONTACT CENTER AT 1-800-800-9271

Pay A Person and External Transfer transactions can be made between ETFCU and any financial institution in the United States.